We endeavor to deliver all goods within 6 working days although some products may take longer. Orders received on Saturdays, Sundays or public holidays will be processed the next working day. Fragilistics deliver to every UK postcode at least once a week except (PA20 to PA78), (IV4,6,14), (IV15 to IV29), (IV33,34,35), (IV37 to IV63), (KW, HS, ZE, IM, JE, GY), (PH36 to PH44), (PO30 to PO36), (KA27 and KA28), (TR21 to TR25) (Northern and Southern Ireland) (please call for information on delivery possibilities to these postcodes as there will be a delivery charge to these areas pending on the size of the mirror and area you are in. There will also be a charge for exchanges for these areas) and twice a week for central London (click Fragilistics logo below for Delivery Map). Upon placing your order, you will receive a confirmation e-mail and be notified of the expected delivery day(s) Fragilistics will confirm your delivery day via text, providing you have supplied your mobile number, and e-mail the day before the delivery is due and on the day of delivery will send an estimated time window at which point you will be able to track the order
Placing Your Order
When placing your order, please ensure that you have included the full delivery address details including an accurate postcode, mobile phone number and an up to date e-mail address. You will be notified of delivery times via text and e-mail.
If you are not going to be present to accept the delivery and you wish the goods to be left unattended, please notify us prior to delivery in writing (post, email) or leave a signed note in a secure place to this effect.
Smaller items will be sent via UK Mail. On the day of delivery, you will be sent a text message in the morning giving you an hour window of your delivery. Please leave a mobile number for this facility or reply to the confirmation email you receive with one if you haven't already done so. If the delivery should not be fulfilled then you will receive details via card and text for arranging re-delivery.
To enable us to offer free delivery across the UK mainland, Fragilistics offer a one man delivery service. For some of the larger items, the driver may require your assistance to safely lift the product from the vehicle into your home. Please inform us at the earliest opportunity if this is not suitable.
Once your order is placed we will endeavour to deliver this to you as soon and as safely as possible. Please note we cannot accept responsibility for delivery delays due to adverse weather conditions or abnormal traffic restrictions. Mirror Outlet are open 7 days a week and Fragilistics deliver all year round with the exception of the holiday period between Christmas and New Year. Deliveries will cease on the day prior to Christmas eve and resume on the 1st working day after New year.
If you would like further delivery details please contact us on 01908 315149
If you have any special requirements or believe access to your address may be difficult for our delivery driver then please contact us on firstname.lastname@example.org
Delivery by Fragilistics
Our deliveries are carried out by our specialised mirror glass courier called Fragilistics. It is a one man delivery service. For large items / mirror-glass, the driver will require assistance in getting the item from the van to the property. Please note the drivers are only permitted to carry out ground floor deliveries. For deliveries to apartments where communal stairs need to be negotiated in order to access the property, the drivers will assist where possible subject to unencumbered access. (Our Delivery company or Driver are not liable for any damage caused to the mirror or property while assisting further than the front door). Fragilistics are a pro-active company and will always endevour to assist where possible. Where access is restricted the delivery drivers reserve the right to refuse assistance on safety grounds. In the event of a customer being unable/unwilling to assist, the item will be returned to us and you will be contacted in due course by a member of our dispatch team.
Cancellation before Delivery
To cancel the order please contact us via email at:email@example.com with the following information:
- Your full contact details
- Details of the product(s) that you wish to return
- The reason for cancellation
- Date of purchase
- Our order/invoice number.
We will attempt to cancel the order prior to dispatch, however, if the dispatch process cannot be stopped in time before delivery of the goods we will email back to you with a collection date. We will then arrange for the goods to be collected from you and you will be liable for the collection costs. The item must be in its original condition, with all packaging materials, manuals and accessories intact.
We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. You will receive a full refund once the goods have been delivered to us and have been inspected. Refunds will be made within a maximum of 30 days of your notification email.
Cancellation after Delivery
If you receive your order in good condition but you consider any item to be unsuitable, you may return it for a refund provided that you do so within 14 days of receipt. You must notify us by email at firstname.lastname@example.org stating your reason for cancellation.
- Your full contact details.
- Details of the product(s) that you wish to return.
- The reason for return.
- Date of purchase.
- Our order/invoice number.
We will then email back to you with a collection date. In the first instance, there will be no collection charge. We reserve the right to make a charge for repeated returns. The item must be in its original condition, with all packaging materials, manuals and accessories intact. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. You will receive a full refund once the goods have been delivered to us and have been inspected. Refunds will be made within a maximum of 30 days of your notification email.
At Frame Maker (MK) Ltd/ Mirror Outlet we want you to be delighted every time you shop with us. Occasionally, though, we know you may want to return items.
By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products.
To cancel your purchase within the seven working days cooling-off period, please either call us on 01908 223388 or email us at email@example.com
Please note that we cannot accept returns if you deliver them to us by hand.
For your protection, please always use a recorded delivery service.
For more information on your right to withdraw from your purchase within the seven working days cooling-off period, visit the Department of Trade and Industry's website.
Your other statutory rights
If you would like more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website.