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Delivery Information

Delivery Time

Each product advertised will display its estimated delivery time. We endeavour to deliver all goods within 6 working days although some products may take longer. Orders received on Saturdays, Sundays or public holidays, will be processed the next working day. We operate our own fleet of delivery vehicles which cover the whole of the mainland UK every week. Occasionally for our smaller items we will use a courier but to ensure the item arrives in the best possible condition we prefer to deliver ourselves. For larger items our drivers will require assistance as these are 1 man deliveries. We will call en route but where possible we may opt to leave your item with a neighbour or in a safe place and put a note through you door to advise.

Placing Your Order

When placing your order, please ensure that you have included the full delivery address details, including an accurate postcode of the delivery address and your daytime contact telephone number(s) and an up to date e-mail address so that we can notify you in the event of a delivery problem. If you are not going to be present to accept delivery and you wish the goods to be left unattended, please notify us prior to delivery in writing (post, email or fax) or leave a signed note in a secure place to this effect.

Delayed Delivery

Once your order is placed we will endeavour to deliver this to you as soon and as safely as possible. Please note we cannot accept responsibility for delivery delays due to adverse weather conditions or abnormal traffic restrictions. Mirror Outlet are open 7 days a week and Fragilistics deliver all year round with the exception of the holiday period between Christmas and New Year. Deliveries will cease on the day prior to Christmas eve and resume on the 1st working day after New year.

If you would like to know an estimated delivery day/time please contact us on 01908315149

If you have any special requirements or believe access to your address may be difficult for our delivery driver then please contact us on dispatch@fragilistics.co.uk

Delivery by Fragilistics

Our deliveries are carried out by our specialised mirror glass courier called Fragilistics. It is a one man delivery service. For large items / mirror glass the driver will require assistance in getting the item from the van to the property. Please note the drivers are only permitted to carry out ground floor deliveries. For deliveries to apartments where communial stairs need to be negotiated in order to access the property the drivers will assist where possible subject to unicumbered access. Fragilistics are a pro-active company and will always endevour to assist where possible. Where access is restricted the delivery drivers reserve the right to refuse assistance on safety grounds. In the event of a customer being unable / unwilling to assist, the item will be returned to us and you will be contacted in due course by a member of our dispatch team.

Cancellation before Delivery

To cancel the order please contact us via email at: sales@mirroroutlet.co.uk with the following information:

  • Your full contact details
  • Details of the product(s) that you wish to return
  • The reason for cancellation
  • Date of purchase
  • Our order/invoice number.

We will attempt to cancel the order prior to dispatch, however if the dispatch process cannot be stopped in time before delivery of the goods we will email back to you with a collection date. We will then arrange for the goods to be collected from you and you will be liable for the collection costs. The item must be in its original condition, with all packaging materials, manuals and accessories intact.

We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. You will receive a full refund once the goods have been delivered to us and have been inspected. Refunds will be made within a maximum of 30 days of your notification email.

Cancellation after Delivery

If you receive your order in good condition but you consider any item to be unsuitable, you may return it for a refund provided that you do so within 14 days of receipt. You must notify us by email at sales@mirroroutlet.co.uk stating your reason for cancellation.

  • Your full contact details.
  • Details of the product(s) that you wish to return.
  • The reason for return.
  • Date of purchase.
  • Our order/invoice number.

We will then email back to you with a collection date. In the first instance there will be no collection charge. We reserve the right to make a charge for repeated returns. The item must be in its original condition, with all packaging materials, manuals and accessories intact. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. You will receive a full refund once the goods have been delivered to us and have been inspected. Refunds will be made within a maximum of 30 days of your notification email.

Online Purchases

At Frame Maker (MK) Ltd/ Mirror Outlet we want you to be delighted every time you shop with us. Occasionally, though, we know you may want to return items.

By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products.

To cancel your purchase within the seven working days cooling-off period, please either call us on 08448 488222 or email us at sales@mirroroutlet.co.uk
Please note that we cannot accept returns if you deliver them to us by hand.

For your protection, please always use a recorded delivery service.

For more information on your right to withdraw from your purchase within the seven working days cooling-off period, visit the Department of Trade and Industry's website at http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html.

Your other statutory rights

If you would like more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: https://www.gov.uk/consumer-protection-rights