We endeavour to deliver all goods within 6 working days although some products may take longer. Orders received on Saturdays, Sundays or public holidays will be processed the next working day. Fragilistics deliver to every UK postcode at least once a week except (PA20 to PA78), (IV4,6,14), (IV15 to IV29), (IV33,34,35), (IV37 to IV63), (KW, HS, ZE, IM, JE, GY), (PH36 to PH44), (PO30 to PO36), (KA27 and KA28), (TR21 to TR25) (Northern and Southern Ireland) (please call for information on delivery possibilities to these postcodes as there will be a delivery charge to these areas pending on the size of the mirror and area you are in. There will also be a charge for exchanges for these areas) and twice a week for central London (click Fragilistics logo below for Delivery Map). Upon placing your order, you will receive a confirmation e-mail and be notified of the expected delivery day(s) Fragilistics will confirm your delivery day via text, providing you have supplied your mobile number, and e-mail the day before the delivery is due and on the day of delivery will send an estimated time window at which point you will be able to track the order
Damages/Exchange Policy - Any damages, return and exchanges must be notified to us within 7 days of delivery. In ALL cases the original packaging IS required to instigate a return. Simply email us on email@example.com or call us on 01908 223388 and we will arrange for the exchange to take place
Returns Policy - In the unlikely event that you would like to return your mirror, then please contact us on email to firstname.lastname@example.org or 01908 223388. We will arrange for our carrier, Fragilistics to collect the item which MUST be boxed in the original packaging. We will issue a refund of your item within 7 days of the item arriving back with us. This refund will be less the collection fee of £30.00 including VAT for each item.
In the Very unlikely event that the original packaging is not available for the collection we will automatically deduct £30 from any refund for repackaging. Should an item be damaged on delivery and you still dispose of the packaging you will need to contact us to pay the repackaging cost of £30 before we can action an exchange
Extended returns periods – All orders ordered over a bank holiday will have the extra days added to the return period. All orders placed from 15th November, returns and exchange will be accepted until the 15th January the following year.